Below you’ll find answers to the most common questions in our general policies.
All daily calendars are shrink wrapped prior to boxing. Other items can be shrink wrapped at a cost of $.20 (t) if desired. In an effort to reduce environmental waste, we sometimes reuse corrugated cartons for shipping product.
Shipped either UPS ground or truck (usually over 1200 lbs) from our factory in Tennessee. Shipments are at published rates or discounted hundredweight rates if over 200 lbs. We do not charge a handling fee. The drop ship charge for multiple locations is $5 (t) for domestic shipments (no charge for single, domestic location) and $10 (t) for international shipments. For personalized products, an additional $.20 (t) per calendar to sort by location applies.
Our overrun/underrun policy is +/- 5% on most orders. Custom orders requiring special inks are subject to the printing industry standard of +/- 10%. Add 3% for exact quantities. Name Personalized calendars are shipped exact quantity.
It is our general policy to do everything possible to serve the customer’s needs. If we can meet a rush delivery without causing inefficiencies in our production process (such as excessive overtime, rush order of materials, etc), then we will produce a rush order without any surcharge. If a rush situation does involve extra cost, then any surcharges will be quoted on a case by case basis.
If an order contains an error that is the fault of the factory, then we will repair or replace the product or issue a refund. We will generally cover the cost of standard ground freight as well. We are not responsible for expedited freight costs. If an error is the fault of the customer, we often offer to rerun the order at a discount to lessen the financial burden of an error.