black knight press

Ind. Id

ASI 40601 SAGE 67679
PPAI 267931 UPIC bkpress

BkPress Address

LOCATION

Collierville, TN
bkpress office time

HOURS OF OPERATION

Mon – Fri: 8am – 4:30pm

Terms & Conditions

Introduction and Commitment

We understand you have choices when it comes to selecting partners for marketing and promoting your customers’ businesses and/or products.
We’re grateful you’ve entrusted us with this role.

To meet your needs effectively, we prioritize meeting deadlines as attention to detail and adherence to timelines are critical in marketing. Timely responses, necessary approvals, and essential elements are vital for seamless and punctual project completion. Delays in communication or approvals may lead to rush production surcharges, expedited shipping fees, or, in some cases, the inability to execute planned marketing operations or events effectively.

Collaboration is key for cost-effective, timely achievement, and accurate production of every order.

*Prices:

Prices are subject to change without notice due to fluctuations in paper costs and industry dynamics. However, we try our best to keep our clients informed as best as we can. 

For the most up-to-date pricing information, please visit our website or contact us directly for price verification.

Annual Black Knight Press non-production dates:
New Year’s Day, MLK Day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving on the fourth Thursday & Friday in November, Christmas Eve (½ day), Christmas Day, and New Year’s Eve (1/2 Day). If the holiday falls on a Saturday, it’s typically observed on the preceding Friday. If the holiday falls on a Sunday, it will be observed on the following Monday.

Production & Order Process

Order Production Time/In-Hands Dates:

Production times vary by product, quantity ordered, and time of year. Your PO does not dictate our production time.
An expected ship date based on our current production times (assuming timely responses and approvals throughout the order’s process) is given at the time the order acknowledgment is sent to you. If a delivery time is important, please discuss the production schedule with our customer service department prior to placing your order.

Production times during the months of October-December are about 15-20 business days and vary based on order volumes.
Production time begins once all and any missing details/items on the order are submitted/cleared, AND your print-ready artwork and files necessary to produce a proof have been submitted.

All times are based on business days and office hours: Monday through Friday 8 am – 4:00 pm Central Standard Time, excluding all national and federal holidays. If a Purchase Order/ job is submitted and approved on a weekend, the job will begin production on the next business day.

In addition, while production time includes entering your order into our system, proofing, printing, cutting, binding, etc., it does not include mailing or shipping transit times. If you are having the order shipped, you should allow additional business days for delivery based on the shipping method selected.

Order Acknowledgements/Confirmations:

All Purchase Orders should be sent to orders@bkpress.com for order entry. Upon receiving your PO, our orders department will manually transcribe your order details into our system and generate an order acknowledgment. This acknowledgement should be received on your end within 24 hours of us receiving your order. If you do not receive an acknowledgement, please contact the Orders Department.

While we make every effort to minimize errors, the manual transfer of data from your Purchase Order’s format into our own system’s format can sometimes result in discrepancies. The Order Acknowledgement does not require an approval but does demand thorough review, and we highly recommend acknowledging it for accuracy.

If any discrepancies in pricing or item details arise, are found missing, or are unclear, we will notify you through the order acknowledgement e-mail or via phone. Your response will be crucial to ensure processing of your order. Please contact us if you identify errors during your review that require corrections or alterations to the address, items, or any other aspect of the order.

Rush Orders:

We prioritize meeting our customers’ urgent needs whenever possible. If accommodating a rush delivery does not disrupt our production process (leading to excessive overtime or additional rush order expenses), we will fulfill the rush order without imposing any surcharge. However, if fulfilling a rush order incurs extra costs, any associated surcharges will be provided on a case-by-case basis upon quotation.

Rush orders are generally not considered in our peak season of October – December.

Artwork & Proofs

Artwork Requirements:

We require print-ready artwork for all our products.
Faxes, photocopies, business cards, newsprint, or art requiring resizing, scanning, typesetting, or editing are not considered print-ready.
Not meeting these specifications will delay your order or may incur additional costs.

If non-print-ready submitted art requires modifications or typesetting and we have an editable file, additional work may incur a fee of $100 (t) per hour or, in some cases, a flat fee of $30 (t) for typesetting or modifications.

For custom monthly photo calendars:
-Label each picture according to the respective month (e.g., 01_January, 02_February).
-Submit a print-ready multi-page PDF of images in the correct order without printer’s marks and including a 1/8” bleed area if applicable.

Art containing text or logos:
-Submitted in vector format (PDF, EPS, AI) to ensure optimal results.
-Convert all text to outlines/curves to avoid font issues.

In cases where vector art is unavailable, rasterized images for logos and text should be 900-1200 dpi, sent at 100% or larger of the finished print size, and submitted in JPG or PNG format.

For custom calendar designs:
-Supported programs include Adobe Suite CC or a print-ready PDF with a 1/8” bleed (if applicable) but no printer’s marks.
-Aggregate final art files into a single .zip folder. Files less than 10 MB can be emailed to art@bkpress.com. For files over 10 MB, use wetransfer.com, including the PO number in the transfer name.

Note: When vector artwork is requested, please ensure that the files provided are originally in a vector format, such as .eps or .ai. Changing a file extension from a raster format (e.g., jpg, png, tif, psd, jpeg) to a vector format will not convert the file type.

While we strive to review all artwork, Black Knight Press cannot be held accountable for color, resolution, or trimming errors due to files not meeting specifications.

Bleeds & Margin Requirements:

Since exact print alignment and cutting cannot be guaranteed to be in the same place for every page in a print-run, it’s essential to stretch the background elements (if applicable) 0.125” outside of the trim line on each side; this is called a “bleed”. All critical elements such as text, logos, and graphic elements should be positioned 0.25” inward from the trim line to ensure they remain intact after trimming. Elements placed too close to the trim line risk being cut off during production. We also advise against using borders, especially close to the trim edges as they can accentuate any shifts during printing and cutting.

Our available templates outline safe, trim, and bleed areas for reference.

Proofing Policy:

An approval to proceed with printing indicates that you have thoroughly reviewed the proofs or product, confirming the accuracy of all content therein, and thereby absolving Black Knight Press from liability for any content errors identified after production commences.

Proofing stands as a critical step. Whether you’ve submitted your artwork or engaged Black Knight Press for design, the responsibility is on the customer to meticulously inspect for any errors before printing. Please ensure careful review of spelling, phone numbers, fonts, placement, and all other details.

At Black Knight Press, we present proofs at 100% actual size. We highly recommend printing a sample page at 100% scale on your own desktop to better visualize the final print size of items/scale on the page.

We cannot make recommendations or minimum point size for type.

Electronic Proof Color & Quality:

Our digital PDF proofs aim to closely match image quality and text placement, yet they might not precisely mirror final printed colors. Differences stem from the PPI (Pixels per inch) on digital displays versus printers using DPI (Dots per inch) for rendering. Your monitor’s RGB color system contrasts with the CMYK system used in print, and variations may arise from monitor settings.

Please note, colors on your monitor serve as an approximation of the final print. Inherent color variations in printing are beyond our control, and we cannot be held accountable. Customers are advised to assess color accuracy needs and seek guidance for better precision if color is critical.

We strive for color reproduction within a 10% tolerance to press targets. However, we do not guarantee color accuracy regarding external processes such as customer monitors or printed samples. We cannot be held responsible for color variations between submitted images and the final product. Please note that CMYK files are essential for CMYK printing. Submitting files in a different color format will result in automatic conversion (ex. RGB to CMYK), potentially causing more visual differences. For critical color-sensitive projects, we recommend a hard color proof.

Revisions:

Each order receives a complimentary digital PDF proof for the customer’s review.
We accommodate reasonable revisions until proof approval is obtained. However, revisions requiring substantial work beyond our standard setup and allocated time per order may incur additional charges. Before incurring any additional costs, we’ll communicate and seek acknowledgment for these charges.

Images/Artwork:

Black Knight Press makes every effort to utilize only royalty-free images in our stock custom designs. It is mutually agreed that Black Knight Press, along with its officers, employees, shareholders, directors, and suppliers, shall not be held liable for any damages, costs, expenses, or reasonable legal fees resulting from copyright or trademark infringement issues arising out of images either requested or provided by the client for use in a project.

*Calendars with Week Numbers:

Our calendars follow the United States calendar rules. Sunday is the first day of the week, and Saturday is the last day of the week. The first week of the year is the week that contains January 1st, the first day of the year. If you wish to have anything different, an artwork set-up will apply along with a run charge.

Cancellations, Errors and Claims Period

Project Cancellation/Pause:

A request to cancel a project must be made in writing to our orders department (orders@bkpress.com) and include the signature of the authoritative client. Black Knight Press will charge for the number of hours accumulated/set-ups or costs incurred in project development before the cancellation request is made.

Pause in Project Development:

A request to pause project development must be made in writing to Black Knight Press (orders@bkpress.com) and include the signature of the authoritative client. The delay will not exceed a period of 28 days. Unless other arrangements are made between both parties, Black Knight Press will assume any delay requested by the client or lack of communication from the client that exceeds the 28-day period as a cancellation, and hence will charge for the number of hours accumulated and/or cost incurred in project development before the request to pause is made or the last day of written communication.

Claims Period:

Clients are required to submit claims for defects, errors, or damages in writing within ten (10) business days following the delivery of the complete order or any part thereof.
In instances where an error arises due to factory fault, we are committed to rectifying the issue by repairing or replacing the product or providing a refund. Additionally, standard ground freight costs are typically covered by us. It’s important to note that the consideration is contingent upon adhering to the ten-day claim period mentioned above. Any claim placed beyond the claim period will only be considered at our discretion.

Finally, we view requests for discounts as a signal of dissatisfaction, indicating the product does not meet the customer’s needs, hence making it our last resort in providing customer satisfaction. Discounts will only be considered on a case-by-case basis.

For errors attributable to the customer, we may extend the option to rerun the order at a discounted rate to help alleviate the financial impact of the error.

Shipping

Over-runs/Under-runs & Exact Quantities:

Due to the difficulty of manufacturing exact quantities on most of our products, we reserve the right to over-run or under-run of up to 5% of ordered quantity which is an industry standard. However, custom orders utilizing special inks adhere to the printing industry standard of +/- 10%. You will be billed for the final quantity of items shipped to you after all overruns/underruns are accounted. Should you require an exact quantity, an additional 3% surcharge will apply on your order.
*Please note, name personalized calendars are shipped in exact quantities. No overruns can be produced since we produce a calendar for each name on the order.

Couriers:

Our preferred shipping method is UPS Ground or truck (for shipments over 1200 lbs.) from our Tennessee factory. Shipments bill at published rates or discounted hundredweight rates (for shipments over 150 lbs.). Shipping carriers rely on accurate address details for successful deliveries. For instance, omitting crucial details like floor numbers in multi-story buildings can hinder delivery attempts. Other carrier services may be arranged upon customer request with an additional processing/handling charge. Any pickup charges will be charged to the customer, and the customer bears all responsibility for loss, damage, and/or the requested carrier’s failure to meet their service commitments.

Split or Drop Shipments:

Shipments to multiple addresses will have additional drop shipping charges. Individual shipments will be charged based on their freight cost, plus a packaging and handling fee (if applicable) per location. A shipping list must be provided as an Excel spreadsheet at the time of order. Black Knight Press will provide a template for the addresses if needed.

While Black Knight Press will make every attempt to detect and correct invalid addresses, Black Knight Press cannot be responsible for the accuracy of addresses provided by the customer.

Additional charges for processing returned shipments will apply. For name personalized products, an additional fee to sort by location will apply. 

Third Party Shipments:
If requested, Black Knight Press can ship via 3rd party UPS accounts at no additional cost. Along with the UPS account number the customer must also provide the billing address associated with the account in order to correctly bill and ship under the 3rd party account. For other courier 3rd party shipping requests a processing/handling fee will apply.
Taxes, Duties & Fees for Canadian Shipments:
Black Knight Press currently offers international shipping exclusively to Canada. Please note that upon delivery, Canadian shipments are subject to additional charges, including duties, brokerage fees, and taxes. As a default, we set these charges to be billed to the receiver, who is accountable for payment. If the customer prefers to utilize a specific broker, we can facilitate this arrangement at no additional charge.

Payments

Payment Policy:

We offer multiple payment options, including checks, ACH, and credit cards.
However, please be informed that credit card processing fees will be passed on to the payer due to our wholesale business structure. If you choose to pay via credit card, please note that the invoice will reflect these processing fees.

General Payment Terms and Conditions for Established Customers:

Most of our customers operate on NET 30 terms. Timely payment submission is essential to maintain good standing with our company. Instances of late payments or repeated payment requests may prompt changes to your account, including pre-payment terms or the refusal of future orders, especially in cases of substantial debts deemed inexcusable. Such designations usually arise from multiple unsuccessful attempts to collect payment or non-responsiveness.

Payment Terms and Conditions for First-Time Customers or Large Orders:

 

For custom large orders necessitating a substantial investment in materials, we prioritize mutual commitment and may request a split or partial payment for investment costs.
In the event of order cancellations after materials have been acquired and/or prepared, any remaining balance for stored materials will be invoiced accordingly.

While we will make every effort to assess the usability of these materials for other projects, if specialized materials are involved, costs may be passed on to the customer based on project considerations.
This split or partial investment policy also extends to first-time customers with significant order volumes/quantities who aim to establish business relations with us.