Frequently Asked Questions
Below, you will find answers to the most frequently asked questions regarding our general policies and the additional options we offer at Black Knight Press. If you have any further inquiries, require a custom quote, or need more information about a specific product, please do not hesitate to contact us.
Shipping & Production Information
Shrink-Wrapping:
All daily calendars are shrink wrapped prior to boxing. Other items can be shrink wrapped at a cost of $.30 (t) if desired. In an effort to reduce environmental waste, we sometimes reuse corrugated cartons for shipping product.
Shipping:
Our preferred carrier & method is UPS Ground from our Tennessee facility. Orders over 1,200 lbs typically ship via truck freight. Shipments are billed at published UPS rates or discounted hundredweight rates if over 200 lbs. We do not charge a handling fee when shipping via 3rd Party UPS Accounts. A $5 handling fee applies to FedEx shipment requests. For multi-location drop shipping, a $6 (T) fee applies per domestic location (no charge for single-location shipments). For international shipments, customers must provide their own customs broker, submit all required customs documentation in advance, and schedule pickup directly.
Shipment Declared Value Notice:
When shipping on our UPS account, all orders are automatically covered for transit-related damage, provided proper documentation is submitted. For third-party shipping requests, no declared value is added by default. If coverage is needed, it must be requested in advance along with the declared amount. Without this, the distributor assumes full responsibility for any loss or damage. In the event of transit damage, we require clear photos of the damaged boxes (at least one showing the shipping label and tracking number), a list of all affected tracking numbers, and written details of the issue in order to initiate a claim.
Overrruns/Underruns:
Due to the difficulty of manufacturing exact quantities on most of our products, we reserve the right to over-run or under-run of up to 5% of ordered quantity which is an industry standard. However, custom orders utilizing special inks adhere to the printing industry standard of +/- 10%. You will be billed for the final quantity of items shipped to you after all overruns/underruns are accounted. Should you require an exact quantity, an additional 3% surcharge will apply on your order.
*Please note, name personalized calendars are shipped in exact quantities. No overruns can be produced since we produce a calendar for each name on the order.
Rush Orders:
We prioritize meeting our customers’ urgent needs whenever possible. If accommodating a rush delivery does not disrupt our production process (leading to excessive overtime or additional rush order expenses), we will fulfill the rush order without imposing any surcharge. However, if fulfilling a rush order incurs extra costs, any associated surcharges will be provided on a case-by-case basis upon quotation. Rush orders are generally not considered in our peak season of October – December.
Errors/Corrections:
Clients are required to submit claims for defects, errors, or damages in writing within ten (10) business days following the delivery of the complete order or any part thereof. In instances where an error arises due to factory fault, we are committed to rectifying the issue by repairing or replacing the product or providing a refund. Additionally, standard ground freight costs are typically covered by us. It’s important to note that the consideration is contingent upon adhering to the ten-day claim period mentioned above. Any claim placed beyond the claim period will only be considered at our discretion.
Finally, we view requests for discounts as a signal of dissatisfaction, indicating the product does not meet the customer’s needs, hence making it our last resort in providing customer satisfaction. Discounts will only be considered on a case-by-case basis.
For errors attributable to the customer, we may extend the option to rerun the order at a discounted rate to help alleviate the financial impact of the error.
Artwork & Order Information
*PLEASE NOTE THAT YOUR PO DOES NOT DICTATE PRODUCTION TIME. CHECK YOUR ORDER ACKNOWLEDGEMENT FOR THE EXPECTED SHIP DATE BASED ON OUR CURRENT PRODUCTION TIMES.
Calendars with week numbers:
Our calendars follow the United States calendar rules. Sunday is the first day of week and Saturday is the last day of the week. The first week of the year is the week that contains January 1st, the first day of the year. If you wish to have anything different an artwork set-up will apply along with a run charge.
Artwork Recommendations:
We require print-ready artwork for all our products.
Faxes, photocopies, business cards, newsprint, or art requiring resizing, scanning, typesetting, or editing are not considered print-ready.
Not meeting these specifications will delay your order or may incur additional costs.
If non-print-ready submitted art requires modifications or typesetting and we have an editable file, additional work may incur a fee of $100 (t) per hour or, in some cases, a flat fee of $30 (t) for typesetting or modifications.
For custom monthly photo calendars:
-Label each picture according to the respective month (e.g., 01_January, 02_February).
-Submit a print-ready multi-page PDF of images in the correct order without printer’s marks and including a 1/8” bleed area if applicable.
Art containing text or logos:
-Submitted in vector format (PDF, EPS, AI) to ensure optimal results.
-Convert all text to outlines/curves to avoid font issues.
In cases where vector art is unavailable, rasterized images for logos and text should be 900-1200 dpi, sent at 100% or larger of the finished print size, and submitted in JPG or PNG format.
For custom calendar designs:
-Supported programs include Adobe Suite CC or a print-ready PDF with a 1/8” bleed (if applicable) but no printer’s marks.
-Aggregate final art files into a single .zip folder. Files less than 10 MB can be emailed to art@bkpress.com. For files over 10 MB, use wetransfer.com, including the PO number in the transfer name.
Note: When vector artwork is requested, please ensure that the files provided are originally in a vector format, such as .eps or .ai. Changing a file extension from a raster format (e.g., jpg, png, tif, psd, jpeg) to a vector format will not convert the file type.
While we strive to review all artwork, Black Knight Press cannot be held accountable for color, resolution, or trimming errors due to files not meeting specifications.
Proof Approval Disclaimer:
By approving a proof, you confirm that all content has been thoroughly reviewed and is accurate. The supplier is not responsible for any errors identified after printing begins.
How to submit your art & PO for a calendar order?
Check out the infographics we created to guide you in the order process for our custom photo or name personalized calendars.
Method of Imprint:
Digital printing. We cannot provide exact matches for PMS colors.
Production Time:
Production times vary by product, quantity ordered, and time of year. Your PO does not dictate our production time. An expected ship date based on our current production times (assuming timely responses and approvals throughout the order’s process) is given at the time the order acknowledgment is sent to you. If a delivery time is important, please discuss the production schedule with our customer service department prior to placing your order.
Production times during the months of October-December are about 15-20 business days and vary based on order volumes. Production time begins once all and any missing details/items on the order are submitted/cleared, AND your print-ready artwork and files necessary to produce a proof have been submitted.
All times are based on business days and office hours: Monday through Friday 8 am – 4:00 pm Central Standard Time, excluding all national and federal holidays. If a Purchase Order/ job is submitted and approved on a weekend, the job will begin production on the next business day.
In addition, while production time includes entering your order into our system, proofing, printing, cutting, binding, etc., it does not include mailing or shipping transit times. If you are having the order shipped, you should allow additional business days for delivery based on the shipping method selected.
Order Acknowledgements:
Order confirmations are sent by email and include our estimated ship-by date, based on timely receipt of artwork and proof approval. Please note that your purchase order does not determine production time—orders follow the schedule provided in our confirmation unless otherwise discussed. While formal approval of the confirmation is not required, we strongly encourage you to review it carefully. If you see any discrepancies in quantities, pricing, or shipping details, please contact us immediately. Unless revisions are requested, we will proceed as confirmed.